Frequently Asked Questions

Yes. We stock both brand-new laptops with full manufacturer warranty and certified refurbished laptops that have been tested and cleaned by our in-house technicians. All refurbished units come with a store warranty.

We stock Dell, HP, Lenovo, Apple (MacBook), Asus, Acer, MSI, Samsung, Toshiba, Mecer, Proline, Huawei and more. Browse all brands at laptop.co.za/brands.

You can submit a quote request at laptop.co.za/quote or WhatsApp us on 078 212 8128. We typically respond within 2 hours during business hours and can source almost any model.

Listings show current stock status. If a laptop is marked "In Stock" it is available for immediate purchase and dispatch. If you need a specific model not listed, contact us and we will source it.

Yes. You are welcome to visit our store at F3 Hatfield Gardens Office Complex, 333 Grosvenor Street, Pretoria. We are open Monday to Friday, 08:00–17:00.

We accept EFT (electronic bank transfer), credit and debit cards, and cash in-store. Online orders can be paid by card through our secure checkout.

Yes. We offer flexible monthly payment plans for individuals and businesses. Terms range from 6 to 24 months. Visit laptop.co.za/services/finance or WhatsApp us to apply.

Yes. We offer discounted pricing for bulk orders and corporate accounts. Contact us via the quote request form or WhatsApp for a tailored quote.

Yes. We deliver to all major cities and towns across South Africa including Johannesburg, Cape Town, Durban, Port Elizabeth, Bloemfontein, Pretoria and more via courier.

Delivery to Gauteng typically takes 1 business day. Other major cities take 2–3 business days. Remote areas may take 3–5 business days. Orders placed before 12:00 are usually dispatched the same day.

Delivery fees depend on the destination and size of the order. Contact us for a delivery quote or see our Delivery Information page at laptop.co.za/services/delivery.

Yes. You can collect from our Hatfield, Pretoria store at no extra charge. Collection is available Monday to Friday, 08:00–17:00.

Yes. New laptops include the manufacturer's warranty (typically 1–2 years). Refurbished laptops include a store warranty. Warranty terms are listed on each product page.

You may return a product within 7 days of delivery if it is faulty on arrival, not as described, or damaged in transit. The product must be in its original packaging with all accessories. See laptop.co.za/returns for full details.

Contact us within the warranty period and we will repair, replace or refund the product depending on the fault. Our in-house repair team handles warranty repairs quickly.

Yes. Our in-house technicians repair all major laptop brands. Services include screen replacement, battery replacement, keyboard repair, charging port repair, virus removal, OS reinstallation and more. Visit laptop.co.za/services/repair.

Most common repairs (screen, battery, keyboard) are completed same-day or within 24 hours. More complex repairs may take 2–3 business days. We will give you a time estimate when you drop off your laptop.

Yes. We always provide a quote before commencing any repair. You will only be charged if you approve the quote.

Yes. We offer short and long-term laptop rentals for businesses, events, training and projects. Flexible terms are available. See laptop.co.za/services/rental or contact us for a rental quote.

Yes. We stock laptop batteries, chargers, keyboards, screens and other parts. Browse accessories at laptop.co.za/batteries, /chargers, /keyboards, /screens and /other.

Yes. Gift certificates are available from R100, valid for 12 months, and can be used on any product or service. Contact us via WhatsApp or visit laptop.co.za/gift-certificates.

Our store is at F3 Hatfield Gardens Office Complex, 333 Grosvenor Street, Hatfield, Pretoria, Gauteng, 0028. We are open Monday to Friday, 08:00–17:00.

Yes. Our walk-in store is in Hatfield, Pretoria at F3 Hatfield Gardens Office Complex, 333 Grosvenor Street. You can view laptops in person, get advice from our team, and collect or drop off for repair — all without an appointment.

Call us on 0860 128 128, WhatsApp 078 212 8128 (available 24/7), or send an enquiry via laptop.co.za/contact. Our sales team typically responds within 2 hours during business hours.

For most students, a mid-range laptop with an Intel Core i5 or AMD Ryzen 5 processor, 8GB RAM, and a 256GB SSD is a solid choice. Popular options include the Lenovo IdeaPad, HP 250 series, and Dell Inspiron. If you are studying design, engineering or video production, aim for 16GB RAM and a dedicated GPU. WhatsApp us with your course and budget and we will recommend the best fit.

For working from home, prioritise a comfortable keyboard, at least 8GB RAM, a Full HD (1080p) screen, and good battery life. The Dell Latitude, Lenovo ThinkPad, and HP EliteBook ranges are built for all-day productivity. If you are on video calls frequently, look for models with a built-in HD webcam and decent microphone.

Video editing and graphic design are demanding tasks. You will need at least an Intel Core i7 or AMD Ryzen 7 processor, 16GB RAM (32GB preferred for 4K editing), a fast SSD (512GB+), and a dedicated GPU such as an Nvidia GTX or RTX series. A colour-accurate Full HD or 4K display is important for design work. Contact us with your software (e.g. Adobe Premiere, DaVinci Resolve, Photoshop) and budget for a tailored recommendation.

Yes. We stock gaming laptops from brands including MSI, Asus ROG, Lenovo Legion, Dell Alienware and HP Omen. Gaming laptops require a dedicated GPU (Nvidia RTX series recommended), at least 16GB RAM, and a high-refresh-rate display. Browse our laptop listings or contact us for current gaming stock.

Intel Core i5 processors are fast enough for everyday tasks — web browsing, Office, video calls, and light editing. Core i7 processors offer more cores and higher speeds, making them better for multitasking, video editing, 3D rendering, and software development. For most office and student use, an i5 is sufficient and more affordable. If you run demanding applications or need future-proofing, an i7 is worth the extra cost.

A refurbished laptop is a great choice if you want more performance for your budget. Our refurbished laptops are professionally tested and cleaned, come with a store warranty, and typically cost 30–50% less than new equivalents. New laptops are better if you need the latest features, a full manufacturer warranty, or are buying for a business that requires brand-new assets. If you are unsure, WhatsApp us with your requirements and budget and we will advise.

8GB RAM is the minimum for comfortable everyday use in 2024. 16GB is recommended if you multitask, run multiple browser tabs, use video conferencing tools, or work with larger files. 32GB is ideal for video editing, 3D design, virtual machines, and software development. Avoid 4GB laptops for any modern workload.

SSD (Solid State Drive) is significantly faster than HDD (Hard Disk Drive) — your laptop will boot in seconds, applications open instantly, and files copy quickly. We strongly recommend choosing a laptop with an SSD as the primary drive. HDDs are cheaper per GB but much slower and more prone to mechanical failure. All our recommended laptops use SSDs.

Yes, when bought from a reputable dealer. Every refurbished laptop we sell goes through a multi-point inspection: we test the screen, keyboard, battery, ports, and performance, clean the unit, and replace any failing components. All refurbished laptops come with a store warranty so you are covered if anything goes wrong.

Yes. Our online checkout uses secure, encrypted card payment processing. We have been operating since 2010 and have served thousands of customers across South Africa. You can also read our returns and warranty policies before purchasing. If you prefer, you can pay by EFT and we will dispatch once payment clears, or collect in-store.

Yes, we do buy select second-hand and ex-corporate laptops. WhatsApp us the make, model, and condition (with photos if possible) and we will give you a valuation. We buy in bulk from businesses upgrading their fleets.

Yes. We accept trade-ins against the purchase of a new or refurbished laptop. Bring your old laptop in-store or WhatsApp us photos and specs for a valuation. Trade-in value depends on the make, model, age, and condition.

Yes. We repair MacBook Air and MacBook Pro models including screen replacement, battery replacement, keyboard repair, charging port repair, and software issues. Apple products have tighter tolerances than Windows laptops so repair times may be slightly longer. Contact us with your MacBook model and fault description for a quote.

Screen replacement prices depend on the laptop make, model, and screen size. Common 15.6" Full HD screens typically range from R800 to R1,800 including labour. MacBook and premium ultrabook screens cost more. Contact us with your laptop model for an accurate quote — we will confirm the price before starting any work.

Sometimes, yes. Water damage success depends on how quickly the laptop was powered off after exposure and how much liquid got in. Bring it in as soon as possible — do not try to turn it on. Our technicians will assess the damage, clean the board, and advise on what can be recovered. We will always quote before proceeding.

Yes, we offer data recovery services for failed hard drives and SSDs. Success rates vary depending on the type and extent of the failure. If your laptop will not boot or your drive is not recognised, bring it in for assessment. We will advise on the likelihood of recovery and the cost before proceeding.

Yes. We supply bulk laptop orders for companies of all sizes. We can configure, image (pre-install software), asset-tag, and deliver directly to your office. Corporate pricing is available for orders of 5 or more units. Contact us or submit a quote request at laptop.co.za/quote for a tailored proposal.

Yes. We act as a procurement partner for businesses needing laptops, accessories, and peripherals. We can source specific models, manage procurement across multiple departments, and provide invoicing and documentation for asset registers. WhatsApp or email us to discuss your requirements.

Yes. We issue VAT invoices for all purchases. If you need a formal quotation on company letterhead before placing an order, use the quote request form at laptop.co.za/quote and specify that it is a business purchase.